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Deskside Support Technician (d/f/m)

Level 2

Location: Leinfelden-Echterdingen, Germany Work Model: 100% Onsite

About the Role

As a Deskside Support Technician (d/f/m)

Level 2, you will oversee field support operations across one or multiple sites and ensure high-quality technical service delivery. In this role, you serve as a key point of escalation, provide VIP support, guide junior team members, and manage on-site operational activities. You will deliver IMAC services, break-fix support, system imaging, and contribute to special customer-driven initiatives. This role is fully onsite in a manufacturing‑focused environment in Leinfelden-Echterdingen.

Work Model – 100% Onsite (Leinfelden-Echterdingen, Germany)

At Cognizant, we strive to provide flexibility wherever possible, and we are here to support a healthy work-life balance though our various wellbeing programs. Based on this role’s business requirements, this is an onsite position requiring 5 days a week in a client or Cognizant office in Leinfelden-Echterdingen, Baden-Württemberg.

Key Responsibilities

Site Lead Responsibilities

Responsible for Field Support (FS) operations across one or multiple sites.
Provide VIP support and oversee the on-site support team.
Offer technical training to junior team members.

Technical Support & Operations

Deliver IMAC (Install, Move, Add, Change) services.
Perform break‑fix support for end-user hardware and software.
Stage, build, and image systems using the standard client image (eCore).
Provide support for handhelds, rugged devices, laptops, and scanners used on the Manufacturing Shop Floor.
Complete special projects as requested by the customer.
Conduct data collection and preservation activities relevant to migrations and eDiscovery.

Required Qualifications

Strong communication skills.
Proficiency in German to collaborate with German‑speaking teams and clients (Language level C1-C2 of the Common European Framework of Reference for Languages (CEFR))
Strong analytical and troubleshooting abilities.
Solid understanding of Microsoft Windows Operating Systems.
Strong working knowledge of MS Office and standard business applications.
Excellent customer support and stakeholder-facing skills.
2–4 years of deskside or field support experience.
A+, MCP, MCSE or equivalent certifications (desired).

Technical Skills

Basic knowledge of:

Networks

Telecom

Compute/storage
Advanced knowledge of macOS & iOS environments and related administration.
Advanced understanding of macOS imaging & endpoint deployment.
Basic understanding of policies, user certificates, and keychain design/management.
Advanced mobile device support expertise.

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IT-Supporttechniker (d/f/m)

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