Jobbörse im technischen Bereich und Ingenieur Jobs

Nothing provides more motivation than success. Da Vinci Engineering is highly committed to ensuring the own employees' success. Become a part of us!

Customer Service Product Journey specialist (m/f/d)

Stellen-ID: 22405 Standort: Leinfelden-Echterdingen

We are searching intelligent and innovative employees. If you are interested in working for a dynamic company with flat hierarchy, we look forward to receiving your application.

Your tasks:

Manage the end-to-end customer journey for customer service products, ensuring aseamless and consistent customer experience across all digital and physical touchpoints.
Coordinate the creation and management of IBRs (IT Business Requirements), ensuringbusiness needs are clearly defined and aligned with customer journey objectives
Work closely with IT teams to prioritize, monitor, and ensure the timely implementationof products enhancements, system developments, and digital solutions
Support the development and continuous improvement of customer-facing digitalplatforms, including e-commerce, customer portals, and service-related websites
Collaborate with Legal and Compliance teams to understand country-specific regulatoryrequirements and ensure customer service products and digital journeys comply withlocal legislation
Partner with Marketing teams to ensure customer service products, campaigns, websitecontent, and digital communications accurately reflect product offerings and provide aconsistent customer experience
Coordinate with UX/UI, Digital, and Website Development teams to improve customerjourneys and optimize online customer interactions

Your profile:

You have a degree in Business Administration, Business Informatics, Engineering, DigitalBusiness, Automotive Management, or a comparable qualification
You have 1–3 years of experience in customer journey management, productmanagement, project management, digital transformation, customer service operations,or aftersales within the automotive industry
Experience translating business requirements into functional specifications (IBRs/UserStories) and collaborating with IT development teams
Good understanding of customer journey design, digital customer experience, ecommerce platforms, and customer service processes
Experience working with cross-functional stakeholders, including IT, Legal, Marketing,Product Management, and Operations
Strong project coordination and stakeholder management skills with the ability tomanage multiple initiatives simultaneously
Excellent English communication skills. Proficiency in an additional European language or Mandarin is considered an advantage

You can expect ...

Experience in exciting and international projects
Continuous salary development
Da Vinci Corporate Benefits
On-the-job training and language courses
Appreciation, motivation and commitment

Kontaktdaten für Stellenanzeige Frau Anja Schoser Da Vinci Engineering GmbH Hauptstätter Straße 149 70178 Stuttgart +49 711 72240 138 [email protected]

Technische Jobs ausschreiben und finden.

Technische Jobs ausschreiben und finden.

Customer Service Product Journey specialist (m/f/d)

Stellenbeschreibung

Details