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Customer Service Product Operations Specialist ((m/f/d)

Stellen-ID: 22406 Standort: Leinfelden-Echterdingen

We are searching intelligent and innovative employees. If you are interested in working for a dynamic company with flat hierarchy, we look forward to receiving your application.

Your tasks:

Manage the day-to-day operations of customer service products throughout theirlifecycle, ensuring smooth execution across all European markets
Work closely with the Service Operations and Warranty teams to align operationalrequirements, define business needs, and ensure customer service products and claimsprocesses are effectively implemented and continuously improved
Create, maintain, and continuously improve claims policies, reimbursement procedures,and operational guidelines to ensure consistency and compliance
Monitor product performance through KPIs, identify operational issues, and drivecorrective actions
Act as the key operational contact for internal stakeholders, markets, retailers, andexternal service providers regarding customer service products and claims processes
Prepare operational reports, process documentation, training materials, and user manualsto support product execution and market readiness
Provide operational support and guidance to markets and retailers, ensuring consistentapplication of customer service products and claims procedures

Your profile:

You have a degree in business administration, engineering, automotive management, or acomparable qualification
You have 1–3 years of experience in customer service operations, aftersales, productoperations or warranty preferably within the automotive industry.
Good understanding of customer service processes, claims handling, reimbursementprocedures, and operational workflows
Experience working with customer service systems, warranty or claims managementplatforms, and cross-functional IT projects is considered an advantageFamiliarity with AI-powered productivity tools and their application in operationalprocesses is considered a plus
Excellent English communication skills. Additional European languages or Mandarin areconsidered an advantage

You can expect ...

Experience in exciting and international projects
Continuous salary development
Da Vinci Corporate Benefits
On-the-job training and language courses
Appreciation, motivation and commitment

Kontaktdaten für Stellenanzeige Frau Anja Schoser Da Vinci Engineering GmbH Hauptstätter Straße 149 70178 Stuttgart +49 711 72240 138 [email protected]

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Customer Service Product Operations Specialist ((m/f/d)

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